Wanda Roland, Author at ReadWrite

Wanda Roland

Wanda Roland brings over 17 years of consulting experience to Capgemini’s DCX practice where she advises clients on strategy, leading large-scale implementations, agile transformation, architectural design review and digital design. She is highly skilled in transforming marketing, sales and customer service to improve customer experience and customer lifetime value. Wanda lives in San Francisco.

Latest Posts From Wanda Roland

Embrace Empowered Sales

6 Reasons to Embrace Empowered Sales – and Where to Begin

Wanda Roland/May 8, 2022 /Sales

Recent digital transformations have remade the B2C experience, and while B2B has been catching up, it still has room for […]

Customer and Employee Experience

B2B Sales Trends that Will Redefine Customer and Employee Experience in 2022

Wanda Roland/Jan 13, 2022 /Customer Service, Sales, Tech

As we have begun chipping away this year, 2022, it’s clear that the pandemic has permanently changed the way customers […]